Return & Refund policy
– Unboxing video compulsory for return/ damage products.
– Refund will be done in the form of money back to the payment mode/account that was used at the time of the transaction.
– Items shall be returnable within 3 days of receipt of the article.
– In case of product defects 100% of the order value will be refunded back to the customer provided the product and packaging is in the same condition as delivered.
– Once the product is received and approved, refund will be initiated within 3-5 working days
For International Orders
– Order cancellation is not applicable on international orders.
– In case of defective products, shipping charges will be deducted if the customer doesn’t want to place another order & if the customer wants to reorder then no charges will be deducted and any payment received against the original order shall be adjusted against the new order value. (the new order value should be equal to or higher than the original order value).
– Exchange and buyback policy is depending on the region. Contact customer care for the details.
Exchange policy /buy back policy
– Buy back shall be done after deduction of 15% of order value, considering gold at current value.
– In case of exchange within 3 days entire order value minus the delivery charge shall be refunded back to customer.
– In case of exchange after after 3 days 10% of the order value shall be deducted.
– Provided the product and the packing should be in the original condition and weight.
– In case of solitaire 20% of the product value shall be deducted (current value of the solitaire).
