FAQ
Refund
The refunded amount will be directly credited to your bank account after we receive your jewelry. Once the product is received and approved, a refund will be initiated within 3-5 working days.
We offer a hassle-free refund policy within a specified period after receiving your order, provided the item is in its original, unused condition with all tags and packaging intact. Please refer to our refund policy for detailed instructions.
Contact our customer support team within the return period to request a refund. Please provide your order details, and our team will guide you through the refund process.
Yes, we offer exchanges for most items within the return period. If you prefer an exchange, please contact our customer support team, and they will assist you with the process.
Returns and Exchanges
We offer a hassle-free return and exchange policy. Items can be returned or exchanged within a specified period as long as they are in their original condition. Please refer to our return policy for more details.
We arrange for the return shipment to be collected and you do not need to make any payment for the courier.
For International Orders, please check the International Order section under Return policy.
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.
Please note that returns/replacements are not applicable for International Orders.
Orders once placed can only be canceled before shipment. Refer cancellation policy
Delivery
For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. It may take 2 to 15 days.
We will ship your product via our delivery partner. Before attempting delivery Our courier partner will contact you for availability And you need to show your ID Card when the courier parcel comes to delivery.
Qissa Jewels offers international shipping to select countries. Shipping costs and delivery times vary based on the destination. We ensure a smooth and secure delivery process through trusted carriers like FedEx, guaranteeing timely arrival of your order.
- Delivery Time: International orders are typically delivered within 10 to 30 days.
- Minimum Order Value: The minimum order value for international shipping is $150.
- Payment Method: Payments for international orders are securely processed via PayPal, ensuring a safe and convenient transaction experience.
For any queries regarding international shipping, feel free to contact our customer support team.
You can easily check the status of your order by visiting the “Order Tracking” section on our website. Once your order has been shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment through the courier’s website. Alternatively, feel free to contact our customer support team, and they will assist you with the order status.
Payment
We have a very robust payment method set by PhonePe for all Indian Customers to pay with ease and as for International Orders, Paypal is always available.
There are no hidden costs or additional shipping charges. The total price is mentioned on the product page below the Product details.
We accept various payment methods, including credit/debit cards, net banking, UPI, and select EMI options, for your convenience.
We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3-digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. Qissa Jewels and our trusted payment gateways use SSL encryption technology to protect your card information.
General
At Qissa Jewels, we pride ourselves on offering finely crafted gold and diamond jewellery that reflects both timeless elegance and modern design. Based in Surat, Gujarat, we focus on providing high-quality, authentic pieces with a dedication to customer satisfaction, ensuring that every jewellery purchase tells a unique story.
Qissa Jewels offers a wide range of exquisite jewellery, including gold and diamond collections, rings, pendant, necklaces, earrings, bracelets, and more for both men and women.
Yes, Qissa Jewels provides customization services where you can design your own jewellery or modify existing designs to suit your preferences.
You can reach out to our customer support team via email or phone for any inquiries or assistance. Our contact details are available on the website or you can directly contact on WhatsApp +91 96633-32132.
Yes, we offer a video call option for personalized consultations. You can schedule a video call with our expert team to explore our jewellery collections, ask questions, and receive guidance in real-time from the comfort of your home.
Yes, Qissa Jewels offers coupon codes and seasonal discounts on select products. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest promotions and exclusive offers.
Yes, we provide transit insurance for all jewelry orders, ensuring that your items are protected during shipping. In case of any damage or loss during transit, we will assist in resolving the issue promptly.
Is it mandatory to provide PAN card details for orders above a certain amount?
Yes, for purchases of ₹2,00,000 or more, providing PAN card details is compulsory as per Indian tax regulations.
Product Related
We provide a ring size guide on our website to help you measure your ring size accurately. Alternatively, you can visit our store for assistance.
Yes, every pair of earrings comes with high-quality backings that ensure a secure and comfortable fit. The backings are designed to complement the earring design and provide stability when worn.
Yes, if you lose your jewellery certificate, you can request a duplicate from Qissa Jewels. Please contact our customer support team with your purchase details, and we will assist you in obtaining a replacement certificate. But it will be Chargeable and in some circumstances you may be asked to return jewellery for recertification.
Yes, we offer elegant gift-wrapping services for all jewellery purchases, making your gift extra special.
To care for your gold and diamond jewellery, avoid exposing it to harsh chemicals like perfumes, lotions, or cleaning agents, as they can dull the shine. Store your pieces separately in soft pouches or jewellery boxes to prevent scratches. Clean gold jewellery with a mild soap solution and a soft brush, while diamond jewellery can be gently wiped with a lint-free cloth. Regularly check for loose stones or wear and tear, and have your jewellery professionally cleaned and inspected annually to maintain its beauty and longevity. Avoid wearing jewellery during strenuous activities to prevent damage.
Yes, all our diamonds are certified by reputable authorities, ensuring the authenticity and quality of each diamond piece.
Yes, all jewellery items come with a warranty that covers manufacturing defects. The duration and coverage details are provided with each purchase.
Our Promise
Amazing Value Every Day
Items prices that fit your budget
80% Buyback
Successful Customer Service
We focus on 100% satisfaction.
Certified Jewellery
All Payment Methods
Don't bother with payment details.
